1. Order Placement
a. All DIY orders must be placed online through our website or via customer support.
b. Orders must include clear and detailed customization instructions, including measurements, design specifications, and fabric choices.
c. Customers are responsible for ensuring the accuracy of the information provided for their DIY order.
2. Payment Terms
a. Full Payment in Advance: DIY orders require full payment at the time of placing the order.
b. Payment can be made via credit/debit cards, PayPal, or any other accepted payment method listed on our website.
c. Orders will not be processed until payment is successfully completed.
3. Customization Scope
DIY orders allow for customizations such as:
a. Specific measurements (e.g., bust, waist, length).
b. Fabric selection (based on availability).
c. Embellishment details (e.g., embroidery, sequins).
d. Style modifications (e.g., sleeve type, neckline, hemline).
e. Some designs and customizations may not be possible due to fabric or production limitations. In such cases, we will notify you for adjustments or alternatives.
4. Processing Time
a. Custom DIY orders typically require 2-4 weeks for production, depending on the complexity of the design.
b. You will be notified of the estimated delivery date upon order confirmation.
c. Delays may occur due to unforeseen circumstances (e.g., fabric availability, holidays). We will keep you updated in such cases.
5. Shipping & Delivery
a. We offer worldwide shipping. Shipping charges and delivery times vary by location and will be calculated at checkout.
b. DIY orders will be shipped after quality checks and once production is completed.
c. Appelle Fashion is not responsible for delays caused by shipping carriers or customs clearance.
6. Return & Exchange Policy
a. DIY orders are non-returnable and non-refundable, as they are made specifically to your requirements.
b. In case of errors or defects caused by us (e.g., incorrect sizing, damaged items), we will:
- Offer a free alteration or replacement.
- Require photographic evidence of the issue within 24 hours of receiving the order.
7. Order Cancellations
a. DIY orders can be canceled within 24 hours of placement for a full refund.
b. After 24 hours, cancellations are not permitted as production may have started.
8. Customer Responsibilities
a. Ensure all provided measurements and design instructions are accurate. Appelle Fashion is not responsible for fitting issues resulting from incorrect information.
b. Review and approve all design mockups (if applicable) before production begins.
9. Intellectual Property
a. All designs created by Appelle Fashion, including custom DIY orders, remain the intellectual property of Appelle Fashion.
b. DIY customers may not replicate or distribute designs for commercial purposes without prior written consent.
10. Contact for Assistance
- For questions or assistance with your DIY order, please contact us at info@appellefashion.com
11. Limitation of Liability
- Appelle Fashion is not responsible for:
a. Incorrect measurements provided by customers.
b. Slight variations in color or design due to photographic lighting or screen settings.
c. Delays caused by third-party shipping providers.
12. Agreement to Terms
- By placing a DIY order, you confirm that you have read, understood, and agreed to these terms and conditions. Appelle Fashion reserves the right to update these terms at any time without prior notice.
Thank you for choosing Appelle Fashion for your custom DIY orders! We look forward to creating a product you’ll love.